We accept the above credit or debit cards as well as business *checks.
*Orders are placed upon receipt of check.
We gladly accept Purchase orders from Public Schools, Libraries, Universities, Government agencies, Military, Law Enforcement, Local and Municipal agencies to County, State and Federal agencies.
Net 30 days to tax supported government agencies and established customers with approved credit. Others require prepayment in full, before shipment. General terms for playstructures on approved customers 50% down at the time of order & 50% due when the order is ready to ship. Once customer is notified of shipment, final payment must be received in 10 days or storage fees will accrue. We accept VISA, MasterCard, and Discover. Non-standard items require full payment before production.
Our terms of sale are based on delivery to a commercial business address. If a residential delivery is required, please make sure your customer service representative is aware of this so we can get your order to you without delays. Residential/Limited Access delivery fee of $100.00, this fee is not included in any freight special. Please contact customer service for a firm quote on the freight amount.
Products ship Common carrier KD Flat (Knocked Down Flat) on pallets. The Driver will not unload the product so make sure someone is available onsite capable of unloading your order. “Lift Gate” delivery services are available for additional cost. **any free freight specials are available for most of the 48 contiguous states, with the exception of New York, New York and in some cities in RI, AZ, NJ, NY, NV, NE, NM, MA, CO, MD, ME, DE, CA, WA, WY, ID, OR, MT in which surcharges may occur. If placing an order to any of these states, as well as Alaska or Hawaii, please contact our customer service department for a proposal or shipping quote. In certain cases a “minimum” quantity may need to be ordered to qualify for free shipping.
**most playstructures are shipped in 1 or more 4′ x 14′ crates via common carrier (semi). Customers that do not have a loading dock may remove the crate with forklift; so long as the forklift has adequate extensions. If a loading dock or enlongated forklift is not on-site or readily available; liftgate services are offered for a small fee.
Unloading: With freight, it is the truck driver’s responsibility to move the freight to the back of the truck but not to off-load the item(s). Some services such as lift-gate and inside delivery may be available at an additional charge. These special services must be requested before shipment to avoid incurring re-delivery charges.
Damages & Shortages: You are responsible to count the freight and note any and all shortages on the delivery receipt. All damages to packing must be noted on the delivery receipt with a brief description. These notes must be made before signing the receipt. If equipment is missing from your order or damaged and not noted on the delivery receipt, please call us within 24 hours so we may try to assist in finding the missing items or filing a concealed damage claim on your behalf.
NOTE: The trucking company is only liable for your goods if noted on the delivery receipt.
Example Note on Delivery Receipt: One carton damages and three cartons short.
Special Note: If you do not sign the delivery receipt short or damaged when the condition exists, we cannot file a claim, and the replacement items become your financial responsibility.
Damaged merchandise is YOUR responsibility, if you have not so noted on the Bill of Lading. Inspect all merchandise immediately for damage. If truck driver does not allow inspection mark “Damage” on bill of lading. If the outside of the box looks damaged (crinkled, smashed, dented etc.), MARK THE BILL OF LADING: Subject to Inspection. If the driver allows, inspect all merchandise received for damage. If damaged, note it on the Bill of Lading and REJECT ONLY THE DAMAGED BOX/ITEM. If shortages or damage is not noted on freight bill, recovery of loss is not possible. Title to all goods passes to the customer at the time of shipment. The customer is responsible for recovery of loss. Loss or damage claims must be filed within 15 days of receipt of shipment.
Since all products are built to order, all cancellations/returns must be approved by Southern Recreation and will carry a min. 30% restocking charge plus any additional shipping & handling charges. For any promotional shipments, such as free shipping, the promotion will be voided if the order is cancelled or refused. Any refunds to the customer will be less a restocking fee and return freight.
Due to the high customization of products, to return an item, one must contact Southern Recreation at 904-387-4390 and receive a Return Merchandise Authorization (RMA). Southern Recreation will not be responsible or accept returns without this RMA and any shipping costs incurred for unauthorized returned shipments will be the responsibility of the customer. All returns must be in the original packaging, must be in new condition, and must include manufacturer documents and installation manuals.
Any product that is deemed ‘customized’ or ‘special order’ may not be returned. All items must be returned within 30 days of the original shipment date. Additionally, no items of total value of $50 dollars or less may be returned. A minimum 25% restocking fee will apply to all Component orders. Please note that for any authorized RMA for Shade, Shelter, and Amenity orders, an additional 15% handling fee could apply for returns depending upon the initial complexity and customization of the order and final acceptance for any returns is the sole discretion of Southern Recreation. The customer will be responsible for all original freight charges, return freight charges, and additional shipping and handling fees, and applicable taxes. The CCR issuing the RMA will advise you of the address in which your return will be sent to.
The following do not qualify for returns and partial refund:
- Items without a Return Merchandise Authorization (RMA)
- Any highly custom or made to order structure, equipment, shade, shelter, or site amenities.
- Any item where the cost is below $50.
- Any damaged equipment which have already been replaced with the same item at no cost.
- Any equipment that has been partially assembled or installed, either completely or partially.
- Items returned more than 30 days past the original date of receipt by the customer.
- Items attempting to be returned: ‘freight collect.’
- All surfacing products: poured in place, rubber tiles, synthetic turf, wood fiber or other loose fill material.
- Any products not considered to be a standard order. Contact Customer Service for specific product questions at 904-387-4390
Complete specifications are available on all products. Modifications to meet bid specifications are available. Consult customer service for complete details. Due to continuous product improvement we reserve the right to change specifications without notice; however, we will not substitute products without notice.
*Full warranty information available at anytime. Please contact customer service to obtain copies. 904-387-4390.
*most warranties are limited and contain exclusions or requirements
Assembly instructions will be included with your shipment. If you have any questions related to installation/assembly, please contact Customer Service for assistance.
Southern Recreation Company is not liable for non-conforming uses of playground parts beyond the uses stated here or beyond the standard industry uses.